SHIPPING & RETURN POLICY

LAST UPDATED SEPTEMBER 20

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for store credit or an exchange. Please see below for more information on our return policy.
All orders are processed within 2-4 business days. Orders are not shipped or delivered on weekends or holidays. Please keep this in mind when selecting your shipping method.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

LOST OR STOLEN PACKAGES

If your order says "DELIVERED", but you did not receive your package, please notify us after 24 hours and within 7 days and contact your local post office to see if your shipment is being held. Most of the time, the carrier has marked your item as delivered a little too early, in most cases it ends up being delivered within 24 hours. If you consider your package lost or stolen, please email us right away. We can provide you with all the information we have to help you locate your package, including; tracking number, ship date, and last known location.

TRACK YOUR PACKAGE

Perfect Frame will NOT contact any parcel service on your behalf. When the package leaves our facility the customer assumes all responsibility for the package. Perfect Frame is NOT responsible for the refund or reship of any packages due to the following circumstances:

• Held or returned shipments due to incorrect address or undeliverable.
• Shipments lost at any point in the parcel process.
• Shipments stolen at any point in the parcel process.

If you are concerned with receiving your order to your address due to lost or stolen shipments in the past, we do ship to PO boxes or we recommend that you ship your order to a secure mailbox.

INTERNATIONAL SHIPMENTS

We offer International shipping via UPS & USPS Worldwide. Customs fees or duties are not included in the final sales price and are the sole responsibility of the customer at delivery.

International Customers are responsible for all additional shipping costs for exchanges, as well as any taxes and/or duties related to the original shipping, or return/exchange. We primarily recommend choosing Global Express Priority, or Priority Mail Express International shipping options. If these services are not used, we cannot track the package once the package leaves the United States or if it is being returned from a different country back to the United States.

If a package is stuck in customs, it is the customers responsibility to verify the information to retrieve the package. We will not claim a package as a "Lost Package" if it is in Transit and or in customs. If this is the case, the item will not be eligible for a refund or exchange. It is out of our control once the package has left the United States. 

*All International carriers must be contacted by the customer to receive any information regarding their package if it is no longer in the United States.
All applicable promotions, discounts, offers (as part of qualifying purchase), and coupons granted at the time of purchase will be prorated and applied to the amount of refund or credit.

WE RESERVE THE RIGHT TO REFUSE RETURNS/EXCHANGES OF ANY MERCHANDISE THAT DOES NOT MEET THE ABOVE REQUIREMENTS.

RETURNS

All returns must be postmarked within
seven (7) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, please email customer service at customerservice@perfectframeaesthetics.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase, and mail your return to the following address:

Perfect Frame INC

Attn: Returns

RMA #

1920 Violet Street, Unit 200
Los Angeles, CA 90021
United States
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.


REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least thirty (30) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.

EXCEPTIONS

The following items cannot be exchanged or returned:

  • Underwear
  • Swimwear
  • Art

 For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

Please Note

  • A 20% restocking fee will be charged for all returns
  • Sale items are FINAL SALE and cannot be returned

QUESTIONS

If you have any questions concerning our return policy, please contact us at customerservice@perfectframeaesthetics.com