SHIPPING & RETURN POLICY
All orders are processed within 2-4 business days. Orders are not shipped or delivered on weekends or holidays. Please keep this in mind when selecting your shipping method.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
• Held or returned shipments due to incorrect address or undeliverable.
• Shipments lost at any point in the parcel process.
• Shipments stolen at any point in the parcel process.
If you are concerned with receiving your order to your address due to lost or stolen shipments in the past, we do ship to PO boxes or we recommend that you ship your order to a secure mailbox.
International Customers are responsible for all additional shipping costs for exchanges, as well as any taxes and/or duties related to the original shipping, or return/exchange. We primarily recommend choosing Global Express Priority, or Priority Mail Express International shipping options. If these services are not used, we cannot track the package once the package leaves the United States or if it is being returned from a different country back to the United States.
If a package is stuck in customs, it is the customers responsibility to verify the information to retrieve the package. We will not claim a package as a "Lost Package" if it is in Transit and or in customs. If this is the case, the item will not be eligible for a refund or exchange. It is out of our control once the package has left the United States.
*All International carriers must be contacted by the customer to receive any information regarding their package if it is no longer in the United States.
All applicable promotions, discounts, offers (as part of qualifying purchase), and coupons granted at the time of purchase will be prorated and applied to the amount of refund or credit.
WE RESERVE THE RIGHT TO REFUSE RETURNS/EXCHANGES OF ANY MERCHANDISE THAT DOES NOT MEET THE ABOVE REQUIREMENTS.
The following items cannot be exchanged or returned:
For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.
- A 20% restocking fee will be charged for all returns
- Sale items are FINAL SALE and cannot be returned
If you have any questions concerning our return policy, please contact us at email@example.com