SHIPPING & RETURN POLICY

LAST UPDATED JUNE 8, 2022

Thank you for your PERFECT FRAME AESTHETICS purchase. PERFECT FRAME AESTHETICS accepts returns/exchanges made within 7 days from the date of delivery.

Refunds:

Refunds are issued for full-priced merchandise returned in original, unworn, unused, unwashed condition. Refunds will be made in the form of the original payment, minus the 20% restocking fee OR a full store credit. We reserve the right to refuse returns/exchanges of any merchandise that do not meet the above requirements. 

 

Exchanges:

Exchanges are offered on sale and full-priced items. Please include the style and size of the product you would like in exchange for the item originally purchased. We offer free exchanges for domestic purchases, international exchanges are responsible for all shipping costs.

 

Exceptions:

All thong swimwear and thong singlets are final sale and not eligible for return or exchange.*** 

All swim bottoms and sale items (with the exception of the above) are eligible for exchange or store credit only.***

 

RETURN PROCESS:

To return an item, please email customer service at customerservice@perfectframeaesthetics.com to obtain a Return Slip. After receiving your return slip, place the item securely in its original packaging and include your proof of purchase, and mail your return to the following address:

 

Perfect Frame INC

Attn: Returns + ORDER #

1920 Violet Street, Unit 200

Los Angeles, CA 90021

United States

 

LOST OR STOLEN PACKAGES

If your order says "DELIVERED", but you did not receive your package, please notify us after 24 hours and within 7 days and contact your local post office to see if your shipment is being held. Most of the time, the carrier has marked your item as delivered a little too early, in most cases it ends up being delivered within 24 hours. If you consider your package lost or stolen, please email us right away. We can provide you with all the information we have to help you locate your package, including; tracking number, ship date, and last known location. 

TRACK YOUR PACKAGE

Perfect Frame will NOT contact any parcel service on your behalf. When the package leaves our facility the customer assumes all responsibility for the package. Perfect Frame is NOT responsible for the refund or reship of any packages due to the following circumstances:

 

  • Held or returned shipments due to incorrect address or undeliverable.
  • Shipments lost at any point in the parcel process.
  • Shipments stolen at any point in the parcel process.

 

If you are concerned with receiving your order to your address due to lost or stolen shipments in the past, we do ship to PO boxes or we recommend that you ship your order to a secure mailbox.

 

INTERNATIONAL SHIPMENTS

We offer International shipping via UPS & USPS Worldwide. Customs fees or duties are not included in the final sales price and are the sole responsibility of the customer at delivery.

 

International Customers are responsible for all additional shipping costs for exchanges, as well as any taxes and/or duties related to the original shipping, or return/exchange. We primarily recommend choosing Global Express Priority, or Priority Mail Express International shipping options. If these services are not used, we cannot track the package once the package leaves the United States or if it is being returned from a different country back to the United States. 

 

If a package is stuck in customs, it is the customers responsibility to verify the information to retrieve the package. We will not claim a package as a "Lost Package" if it is in Transit and or in customs. If this is the case, the item will not be eligible for a refund or exchange. It is out of our control once the package has left the United States. 

 

*All International carriers must be contacted by the customer to receive any information regarding their package if it is no longer in the United States.

All applicable promotions, discounts, offers (as part of qualifying purchase), and coupons granted at the time of purchase will be prorated and applied to the amount of refund or credit.

 

WE RESERVE THE RIGHT TO REFUSE RETURNS/EXCHANGES OF ANY MERCHANDISE THAT DOES NOT MEET THE ABOVE REQUIREMENTS. 

 

QUESTIONS

If you have any questions concerning our return policy, please contact us at customerservice@perfectframeaesthetics.com